Cold Weather Rule

The Minnesota Cold Weather Rule protects residential utility customers during the cold winter months. Under this rule, your electric service will not be disconnected from October 15 through April 15 if you meet the Cold Weather Rule requirements. Under this rule, your electric service will not be disconnected, provided you meet ALL of the following requirements:

• The disconnection would affect the customer’s primary heat source.
• You declare an inability to pay.
• Your total household, not individual, income is less than 50% of the state median income. You must provide the necessary documentation to support this condition.
• You mutually agree to a payment schedule with our Billing Department.

If you do not qualify under this rule, you may continue to receive electric service if you call us to make a mutually acceptable payment arrangement.

We have several easy and convenient payment options available to help you get back on track and stay on track. If you have not contacted us to set up a payment plan, please call us at 320.269.2163 to find out what options are available to you.